Question 1

Is parent participation required?

Accepted Answer

Parent participation is required & it’s our goal to provide parents the opportunity to be your child’s best teacher and strongest advocate for their learning. Family members can bring your children, just please provide notice to the group leader.

Question 2

Refund Policy

Accepted Answer

Membership & Processing Fees

- A 2.9% processing fee will be added at checkout to cover the cost of online payment processing.

Membership Renewal:

Memberships will automatically renew unless canceled before the renewal date. You can cancel your membership in the YOUR ACCOUNT tab of the Spaces by WIX app or by emailing marial@oceanstatekids.com. Refund policy applies.

Refund Policy

Refunds are issued according to the following guidelines:

- Monthly Memberships: Non-refundable.

- Seasonal Memberships: Full refunds are available within 7 days of the program start date or within 7 days before or after a recurring payment. Refunds will not be issued outside of these guidelines.

- Yearly Memberships: Full refunds are available within 7 days of the initial payment or most recent recurring payment. Prorated refunds are available at any time and calculated at $5.00 per remaining week of the program.

- All Access Pass: Full refunds are available within 7 days of the initial payment or most recent recurring payment. Prorated refunds are available at any time and calculated at $10.00 per remaining week of your yearly all-access membership.

Program Adjustments

- Group Leader Resignation: If a group leader resigns from their volunteer role and a replacement cannot be found, prorated refunds will be issued based on the remaining weeks of your membership.

- Group Transfers: If you are a current group member and wish to transfer to a different group, requests will be reviewed on a case-by-case basis and are not guaranteed.

Question 3

Children are free to learn at their own pace.

Accepted Answer

We understand that every child’s learning is different, so this program embraces the ‘learn at your own pace’ mentality. If at anytime your child finds interest in something, don’t pull them away.  If they find little interest in something, feel free to explore something else.  Let them lead the way.

Question 4

What activities are provided during the program?

Accepted Answer

We curate activities in advance, so you have the ability customize it in your own way to fit your child’s age or special needs. You will be able to review the Daily Agendas on the mobile app. (https://www.mobileapp.app/to/Ce6GBgM?ref=cl)

Question 5

Remember this is a group effort.

Accepted Answer

You have a designated group leader but these programs are a team effort. Please offer help setting up, and breaking down to make the day easier!

Question 6

What should we wear during winter programs?

Accepted Answer

Please come prepared for the weather. If you want a better understanding on how to dress for winter, browse our Winter Clothing Recommendations. (https://www.oceanstatekids.com/post/winter-clothing-recommendations-for-outdoor-learning-nature-play)

Question 7

Why is there a photographer at our group?

Accepted Answer

Photographers will be periodically be taking photos of our programs. These photos help us build awareness for participation, but also support fundraising efforts. We understand that not all families want their children’s face on marketing materials. Photo use in public domain will be on a request basis.

Question 8

Do we still meet if it's raining?

Accepted Answer

We will still be meeting outdoors on rainy days, so please dress accordingly. Hard climates we will arrange for indoor options.

Question 9

How can I download worksheets?

Accepted Answer

You have access to our library of worksheets. If you wish to download, print, and bring with you, we encourage your to do so!

Question 10

First Aid & Safety

Accepted Answer

Your group leader will be equipped with a basic First Aid kit to treat any boo-boos or small injuries. Parent participation is required to secure safety for their own children. Ocean State Kids does hold a liability insurance policy in the case of any unforeseen accidents or injuries.

Question 11

Interaction with animals.

Accepted Answer

If your program has a day that involves animals, please be cognizant of your child's own safety.

Question 12

What happens if a program day is cancelled?

Accepted Answer

It's the group leaders choice to cancel the day. If this occurs, an extra day will be added to the agenda, or a parent can step in to volunteer as the group leader for the day!

Question 13

How do I cancel my membership?

Accepted Answer

You can cancel your program membership by visiting, https://www.oceanstatekids.com/parentportal (https://www.oceanstatekids.com/parentportal)and clicking on My Membership in the Parent Portal Profile dropdown menu.

OR, You can cancel your membership in the YOUR ACCOUNT tab of the Spaces by WIX app or by emailing marial@oceanstatekids.com.(mailto:marial@oceanstatekids.com) Refund policy applies.

Question 14

How do I download the mobile app?

Accepted Answer

You can download the mobile app directly to your phone here. (https://www.mobileapp.app/to/46FmWZX?ref=mam)

Question 15

I have registered for a program but can't access the Parent Portal.

Accepted Answer

If you registered for a program and don't have access to certain areas of the Parent Portal, please contact marial@oceanstatekids.com (mailto:marial@oceanstatekids.com)or text (401)-443-9096 (tel:+14014439096)for assistance.

Question 16

I am having trouble signing up for the Snack Rotation.

Accepted Answer

If you discover an issue with the Google Calendar for your groups snack rotation, please contact marial@oceanstatekids.com.(marial@oceanstatekids.com)

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